Frequently Asked Questions (FAQS)

Q: Are your products suitable for all skin types? Or how do I know if your product is right for my skin type?
Our products are generally suitable for all skin types. However, in some cases, like facial soaps, we specify in the product description which skin type each one is designed for.

Q: What does it mean that your products are cruelty-free?
Our products are cruelty-free because we do not conduct any animal testing, nor will we ever do so.

Q: Do you offer samples or travel-size options?
In our stores located at the Cancun International Airport, we offer smaller product sizes (100g or less) so that travelers can purchase and take them on the plane.

Q: Where are your products manufactured?
Our products are manufactured in Cancun, Mexico, using the highest quality ingredients sourced from all over the world.

Q: Do your products contain artificial fragrances or any allergenic ingredients?
Our products contain essential oils, natural ingredients, and non-toxic synthetic ingredients. We recommend checking the product label for specific details to determine if it can be used for your specific case.

Q: Is it safe to use this product if I have acne or am undergoing any skin treatment?
We have products specifically for acne-prone skin. If you are undergoing any chemical or dermatological treatment for your skin, consult your doctor before using the product.

Q: Is it safe to use your products on pregnant women or breastfeeding individuals?
Most of the ingredients in our products are natural; however, you should check each product's specifications and consult your doctor if you have any doubts before use.

Q: What is your shipping policy and how long will it take to receive my order?
Click here to check the shipping policy.

Q: Do you ship outside of Mexico?
Yes, currently only to the United States.

Q: If my shipment is to the United States, how long will it take?
3 to 5 weeks.

Q: How can I return a product that arrived damaged?
Click here to check the return policy.

Q: I placed my order, but it has exceeded the expected delivery time. What should I do?
Contact Customer Service either through direct messages on our social media or by email: customerservice@bloomish.com

Q: Besides the online store, where else can I buy your products?
In our physical stores and corners in Cancun and the Riviera Maya.

Q: Where are your physical stores located and what are their hours?

Q: Do you have stores in other countries or states?
Only in Cancun and the Riviera Maya, Mexico.

Q: Do you ship to Canada?
Not at the moment. We are working to expand our international shipping services.

Q: How can I request an invoice for my purchase?
Fill out the following form with your tax details and send it along with a photo of your purchase receipt. We will gladly generate and send your invoice.

RFC:
Company Name:
Address:
Tax Regime:
CFDI Use:
Email

Q: Do you sell to wholesalers?
We do not offer wholesale sales at this time as we are in an internal expansion phase. Our products are only sold in Bloomish stores in the Riviera Maya, Cancun, and online through our website.

Q: Do you offer any option to establish a franchise?
We do not offer franchises at the moment as we are in an internal expansion phase. Our products are only sold in Bloomish stores in the Riviera Maya, Cancun, and online through our website.