If you don't love it, we'll make it right.
Every Bloomish product is covered by our guarantee. Use it, try it, live with it. If it isn't right for you, tell us within 60 days of delivery and we'll refund your full purchase price, including what you paid for shipping.
Or, if you'd rather try something else, we'll send you a different product instead. No extra charge.
Opened is fine. Half-used is fine. You don't need to explain why.
customerservice@bloomish.com with your order number and we'll take care of it.
Guarantee directory
How it works
1. Tell us.
Email us within 60 days of delivery. One line is enough.
2. Choose.
A full refund, or an exchange for something else. If the scent wasn't right or the texture wasn't what you expected, we're happy to help you find something that suits you better. Tell us what didn't work and we'll suggest a few options.
3. Usually, keep the original.
For most orders we won't ask you to send anything back. Once a cosmetic leaves our hands we can't resell it, so shipping it across the country only to discard it doesn't serve anyone. Keep it, or pass it to someone who might enjoy it.
4. We take care of it.
Refunds go to your original payment method within 3 business days. Exchanges ship within 1–3 business days, at no cost to you.
For orders over $75 we may ask you to return unused items. We'll send a prepaid label. It never costs you anything.
If something arrives damaged or wrong
customerservice@bloomish.com with your order number and a photo. We'll send a replacement right away, or refund you in full, whichever you'd rather. No need to send the original back.
A note on warm weather. Balms, butters and oils can soften in transit during summer months. This doesn't affect the product. Let it set at room temperature or refrigerate it briefly. If something arrives genuinely damaged rather than softened, tell us and we'll replace it.
If a product caused a reaction
Stop using it and contact us at customerservice@bloomish.com . We'll refund you in full, and we'd like to know what happened.
We ask because we're required to. Bloomish Inc. is the Responsible Person for our products in the United States under the Modernization of Cosmetics Regulation Act, and we report serious adverse events to the FDA. Your report helps us do that and helps us formulate better.
If you're experiencing a serious reaction, contact a healthcare provider first. Then tell us.
Lost or stolen packages
If tracking shows delivered and the package isn't there, check with neighbors and around the property first. Carriers sometimes scan a parcel delivered a few hours early.
If it doesn't turn up, email us within 7 days of the delivery scan. We'll replace it or refund you and handle the carrier claim ourselves.
Out of stock
If something you ordered isn't available, we'll email you and refund it in full, including its share of shipping.
Changing or cancelling an order
customerservice@bloomish.com as soon as you can. We can usually catch it before your order enters preparation. If it's already shipped, the guarantee covers you anyway.
Gifts
If you received Bloomish as a gift, the guarantee is yours. Contact us with the order number from the packing slip and we'll issue store credit, or refund the purchaser if you'd prefer.
The fine print, such as it is
The guarantee applies to products bought directly from bloomish.com, within 60 days of delivery, and covers the purchase price and shipping you paid.
Exchanges are for a product of equal or lesser value. If you'd like something more expensive, we'll apply your original purchase price as credit and you pay the difference. One exchange per original order.
Gift cards aren't refundable. If a pattern of repeated refunds suggests the guarantee is being used in bad faith, we may decline future orders, though we'll always honor a first request.
Nothing here limits any right you have under state or federal law.
Contact
Bloomish Customer Care — customerservice@bloomish.com
Product reactions and safety — customerservice@bloomish.com
Monday–Friday. We reply within 1 business day.